Seepex digitizes purchasing of spare parts and offers live tracking



Seepex offers an online shop to buy original parts for their progressive cavity pumps. It not only allows customers to view all their orders at a glance, but also to track the live shipping status, regardless of how the order was placed. “Not only do we play a pioneering role in the digitalization of our pumps, but we also implement modern technologies on a commercial level,” says Dr. Martin Eggers, Head of Customer Interaction Technology.

The online shop enables customers to plan ahead and provides them with an optimal overview of information available at all times. Progressive cavity pumps require regular maintenance due to their special design. Up until now, necessary spare parts were usually ordered by telephone or email. Instead, customers can easily register on or log in immediately. With just one click, they can view their order history, easily reorder a particular item or track the live shipping status of a current order.

Customers can view clear information on pump and part data, prices and availability in addition to receiving original products in very high quality obtained directly from the manufacturer. The technical information is well laid out and compiled, the ordering process is simple and secure and regular orders and shopping carts are stored saving time on repeat orders. The internal ordering process can be linked to the customer’s SAP/ERP system via Open Catalog Interface (OCI). In addition to the large number of parts for sale, the shop also contains a wealth of helpful information for users to download for free, such as pump data sheets.


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